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Privacy Policy

  1. Introduction

Extech Safety Systems respects your privacy and is committed to protecting your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013, POPIA. POPIA requires responsible parties to process personal information lawfully and in line with conditions such as accountability, purpose specification, openness, and security safeguards. 

This Privacy Policy explains how Extech Safety Systems collects, uses, stores, and protects personal information obtained through its website, contact forms, quote requests, lead generation forms, and related business communications.

  1. Who We Are

Extech Safety Systems provides safety and security related products and services.

For purposes of POPIA, Extech Safety Systems acts as the responsible party where it determines the purpose and means of processing your personal information. 

  1. Information We Collect

We may collect and process the following personal information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Physical address, where relevant
  • Information submitted through contact forms, quote requests, bookings, registrations, or enquiries
  • Any other information you choose to provide to us

We only collect personal information that is relevant, adequate, and not excessive for the purpose for which it is processed, in line with POPIA’s processing limitation and purpose specification requirements. 

  1. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries
  • Provide quotations, proposals, product details, or service information
  • Process orders, requests, bookings, or registrations
  • Communicate with you about our products and services
  • Send relevant business updates or marketing communications, where permitted by law
  • Maintain our customer and enquiry records
  • Improve our website, service delivery, and customer experience
  • Comply with legal and regulatory obligations

We will process your personal information only for a specific, explicitly defined, and lawful purpose. 

  1. Lawful Basis for Processing

Extech Safety Systems processes personal information where one or more lawful grounds apply under POPIA, including where:

  • You have given consent
  • Processing is necessary to take steps at your request before entering into a contract, or to perform a contract
  • Processing is required to comply with a legal obligation
  • Processing protects a legitimate interest of the data subject or Extech Safety Systems, where permitted by law

POPIA requires that personal information be processed under lawful conditions and for a defined purpose. 

  1. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third party service providers or operators who assist us with website hosting, form handling, email communications, analytics, CRM systems, or related business operations. Under POPIA, an operator processes personal information on behalf of a responsible party under contract or mandate. 

Where third parties process personal information on our behalf, we take reasonable steps to ensure that they apply appropriate security and confidentiality measures.

  1. Third Party Platforms

We may collect personal information through third party platforms such as LinkedIn Lead Gen Forms, Google Forms, website form tools, or similar digital platforms. These third parties may process your information in accordance with their own privacy policies and terms.

Where personal information is transferred to service providers or platforms, including those outside South Africa, such processing will be handled in accordance with applicable legal requirements under POPIA. 

  1. Data Security

We take reasonable technical and organisational measures to secure the integrity and confidentiality of personal information in our possession or under our control, and to prevent loss, damage, unauthorised access, destruction, or unlawful disclosure. POPIA includes security safeguards as one of its core lawful processing requirements. 

  1. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law. POPIA states that records must not be kept longer than necessary for the original purpose, subject to limited exceptions. 

  1. Your Rights

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, misleading, or outdated information
  • Request deletion or destruction of your personal information where appropriate
  • Object to the processing of your personal information in certain circumstances
  • Withdraw consent where processing is based on consent
  • Opt out of direct marketing communications at any time

You may exercise these rights by contacting us using the details below. POPIA also works alongside PAIA in relation to access to records and information rights. 

  1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@extech.co.za

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or privacy practices. Any updated version will be posted on this page with the effective date.